7.1. The Ombudsman ActPart 3A of the Ombudsman Act requires the heads of certain agencies, including not-for-profit agencies in New South Wales, to notify the New South Wales Ombudsman of all allegations of reportable conduct by a current employee and the outcome of the Church’s investigation of these allegations.
- Under the Act, an 'employee' includes paid employees, contractors, volunteers, work experience participants, interns, clergy, ministers of religion and instructors of religion who provide pastoral or liturgical services. For the purpose of this Policy any reference to an employee includes all of these persons.
- Child is a person under the age of 18 years for the purposes of the Ombudsman Act.
7.2. The Role of the OmbudsmanUnder the Ombudsman Act the Ombudsman;
- must keep under scrutiny the systems for preventing reportable conduct by employees of non-government agencies and the handling of, or response to, reportable allegations (including allegations which are exempt from notification) or convictions;
- must receive and assess notifications from non-government agencies concerning reportable conduct or reportable convictions;
- is required to oversee or monitor the conduct of investigations by non-government agencies into allegations of reportable or reportable convictions;
- must determine whether an investigation that has been monitored has been conducted properly, and whether appropriate action has been taken as a result of the investigation;
- may directly investigate an allegation of reportable conduct or reportable conviction against an employee of a non-government agency, or the handling of or response to such a matter (e.g. arising out of complaints by the person who is the subject of an allegation); and
- may undertake ‘own motion’ investigations of non-government agencies where the Ombudsman considers it appropriate to do so, including where there is evidence of systemic failure or serious conflict of interests.
7.3. The Role of the Head of AgencyUnder the Ombudsman Act the Head of Agency must:
- set up systems within their organisation to ensure that they are advised of any allegations of reportable conduct against current employees;
- notify the Ombudsman as soon as possible and no later than thirty days after being made aware of an allegation;
- notify the Ombudsman whether or not the agency’s plans to take disciplinary or other action in relation to an employee who is the subject of a reportable allegation or conviction, and the reasons for taking or not taking any such action as soon as practicable; and
- provide the Ombudsman with any documentary and other information as the Ombudsman may from time to time request to assist in the Ombudsman’s monitoring of an investigation.
7.4. What are my obligations to report?You must report any concerns you may have about any other employee engaging in reportable conduct, or any allegation of reportable conduct that has been made to you by a third party, to the Senior Minister(s), including information about yourself.
- If you are not sure whether the conduct is reportable conduct but consider that it is inappropriate behaviouryou must still report it.
- You must also report to the Lead Pastor(s), Location Pastor(s) or Associate Pastor(s) if you become aware that an employee has been charged with or convicted of an offence (including a finding of guilt without the court proceeding to a conviction) involving reportable conduct. This includes information relating to yourself.
- If the allegation involves the Lead Pastor, you are required to report to the oversight of C3 Australia and the Board.
- The Lead Pastor(s) or Location Pastor(s) are the contact point for parents if they wish to report an allegation of reportable conduct against an employee.
7.5. Definition of Reportable ConductReportable conduct is defined as:
- any sexual offence or sexual misconduct committed against, with or in the presence of a child (including a child pornography offence or an offence involving child abuse material);
- any assault, ill-treatment or neglect of a child; and
- any behaviour that causes psychological harm to a child whether or not, in any case, with the consent of the child.
Reportable conduct does not extend to:
- conduct that is reasonable for the purposes of the discipline, management or care of children, having regard to the age, maturity, health or other characteristics of the children and to any relevant codes of conduct or professional standards; or
- the use of physical force that, in all the circumstances, is trivial or negligible, but only if the matter is to be investigated and the result of the investigation recorded under workplace employment procedures; or
- Conduct of a class or kind exempted from being reportable conduct by the Ombudsman under Section 25CA.
7.6. Refer to Appendix ii for other relevant definitions regarding The Ombudsman Act7.7. What happens when an allegation of reportable conduct is made?Once an allegation of reportable conduct against a current employee is received, the Head of Agency is required to:
- determine on face value whether it is an allegation of reportable conduct;
- assess whether FACS or the Police need to be notified (i.e. if reasonable grounds to suspect that a child is at risk of significant harm or criminal offence);
- notify the child's parents (unless to do so would be likely to compromise the investigation or any investigation by FACS or the Police);
- notify the Ombudsman within 30 days of receiving the allegation;
- carry out a risk assessment and take action to reduce/remove risk, where appropriate; and
- investigate the allegation or appoint someone to investigate the allegation.
7.8. Investigation principlesThe Church will:
- be mindful of the principles of procedural fairness;
- inform the person subject of the allegation (PSOA) of the substance of any allegations made against them and provide them with a reasonable opportunity to respond to the allegations;
- make reasonable enquiries or investigations before making a decision;
- avoid conflicts of interest;
- conduct the investigation without unjustifiable delay;
- handle the matter as confidentially as possible; and
- provide appropriate support for all parties including the child/children, witnesses and the PSOA.
7.9. Investigation stepsIn an investigation, the Head of Agency in conjunction with a Board appointed investigator will generally:
- interview relevant witnesses and gather relevant documentation;
- provide a letter of allegation to the PSOA;
- interview the PSOA; A PSOA may have an appropriate support person with them during the interview process. Such a person is there for support only and as a witness to the proceedings and not as an advocate or to take an active role
- consider relevant evidence and make a preliminary finding in accordance with the NSW Ombudsman guidelines;
- inform the PSOA of the preliminary finding and provide them with an opportunity to respond;
- consider any response provided by the PSOA;
- make a final finding in accordance with the NSW Ombudsman Guidelines;
- decide on the disciplinary action, if any, to be taken against the PSOA;
- apply the Office of the Advocate for Children and Young People or ACYP Guidelines[4] (formally the NSW Commission for Children and Young People or CCYP) and decide if the matter is reportable to ACYP; and
10. send the final report to the Ombudsman and report to the ACYP (where required)
The steps outlined above may need to be varied on occasion to meet particular circumstances. For example, it may be necessary to take different steps where the matter is also being investigated by Family and Community Services or the NSW Police.
7.10. What information will be provided to the PSOA?The PSOA will be advised:
- that an allegation has been made against them (at the appropriate time in the investigation); and
- of the substance of the allegation, or of any preliminary finding and the final finding.
The PSOA does not automatically have the right to:
- know or have confirmed the identity of the person who made the allegation; or;
- be shown the content of the Ombudsman notification form or other investigation material that reveals all information provided by other employees or witnesses.
7.11. Disciplinary ActionAs a result of the allegations, investigation or final findings, the Church may take disciplinary action against the PSOA (including termination of employment or voluntary ministry role). In relation to any disciplinary action the Church will:
- give the PSOA details of the proposed disciplinary action; and
- give the PSOA a reasonable opportunity to respond before a final decision is made.
7.12. ConfidentialityIt is important when dealing with allegations of reportable conduct that the matter be dealt with as confidentially as possible. The Church requires that all parties maintain confidentiality during the investigation including in relation to the handling and storing of documents and records.
- Records about allegations of reportable conduct against employees will be kept securely in the Head of Agency’s office and will be accessible except by the Head of Agency's express authority.
- No employee may comment to the media about an allegation of reportable conduct unless expressly authorised by the Head of Agency to do so. All media enquiries regarding reportable conduct should be handled by the designated Media Spokesperson as outlined in the Church’s Media Policy.
- If you become aware of a breach of confidentiality in relation to a reportable conduct allegation you must advise the Head of Agency.